Case Coordinator

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Do you have a desire to help new immigrants settle into Saskatoon? Are you yourself an immigrant? Perhaps you have volunteered with a settlement organization in the past? Would you now love to get paid to help these individuals and families overcome the challenges that are unique to immigrating to Canada.

Working collaboratively with providers and the community, the primary responsibility of the Case Coordinator will be to provide assertive outreach case management services in a variety of community settings to clients whose needs are assessed as being high. Such clients may be facing an acute crisis and/or have multiple barriers to settlement that are likely to persist long-term.

The Case Coordinator:

  • Identifies clients’ short- and long-term goals
  • Conducts friendly home visits to reassess clients’ needs on an on-going basis
  • Arranges appointments, interpretation services and accompanies newcomers as needed
  • Develops, designs, and maintains a list of general program & activity supports for newcomers
  • Assesses gaps between available services and client needs
  • Refers the client to required services where available
  • Conducts group sessions and activities for group participants
  • Documents each client session, evaluates client progress, and re-assesses client needs according to a pre-defined schedule
  • Prepares progress reports
  • Prepares monthly reports of group activities and outreach contacts
  • Refers the client to relevant Community and Settlement programs (internal and external)
  • Develops and cultivates relationships and partnerships with community (builds capacity)
  • Develops and cultivates relationships with recreational groups and organizations
  • Conducts exit interviews
  • Performs other duties as required

The ideal candidate will possess the following:

  • A Bachelor’s degree in Social Work and a registered Member of the Saskatchewan Association of Social Workers
  • Well developed case management, assessment and counselling skills, including familiarity with a variety of theoretical and practice approaches
  • Knowledge of cross-cultural issues and be culturally sensitive
  • Knowledge of community resources, eligibility requirements for specific services, and referral procedures
  • Ability to work effectively in a team-based, multi-disciplinary program
  • Experience and demonstrated ability to work collaboratively with community groups and affiliated services
  • Experience and commitment to promoting environments where diversity in background, thought and practice is welcomed and valued
  • Excellent interpersonal skills
  • Good organizational skills
  • Experience in a cross-cultural setting is considered an asset
  • Excellent verbal and written communication skills are essential and the ability to speak another language is considered an asset
  • Demonstrated computer proficiency with MS Office
  • Demonstrated capacity to be an effective change agent
  • A Class 5 Driver’s license and a reliable vehicle
  • A Criminal Record Check including the vulnerable sector check


For a more complete description of our needs for this rewarding position please see the Job Description