Client Services is primarily accountable for creating a welcoming and professional environment for GGP. They will be the first point of contact for those engaging with GGP staff and our programs and/or services. They will provide individual assistance to clients coming to the front desk including conducting registrations, addressing immediate needs, and making referrals. Within the position, there are diverse administrative and reception duties that support the daily operations of the organization. The position is also accountable for the development and implementation of processes to ensure that GGP is a welcoming environment.

Responsibilities:

• Welcomes, registers, and provides critical contact to clients
• Supports staff and clients through effectively handling all telephone calls, emails, and in-person inquiries, and exercises discretion and accuracy regarding referral of inquiries
• Ensures the welcoming environment is consistent with the values and mission of GGP
• Ensures all correspondence with stakeholders represents GGP as a professional, welcoming, and resourceful organization
• Supports program staff by calling clients, maintaining sign-up sheets, and coordinating inquiries and services
• Keeps up to date on GGP and community services programs and services in order to be able to respond to and redirect general inquiries in a timely and accurate manner
• Sustains a network of resources to ensure clients and staff members have access to information of available internal and external programs and services
• Inputs client data and maintains database and file management
• Assists with the basic administrative duties such as processing donations, debit card receipts and mailouts, as well as maintaining staff lists, and room bookings

Qualifications:

• Completion of post-secondary education in a related field. A combination of education and experience will be considered
• A minimum of 2 years working with the public in an office environment, preferably in a social service related sector
• Familiarity in a cross-cultural setting is considered an asset

For the full job description, click here.