Client Care Team Administrator

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The Client Care Team Administrator provides support to the Client Care team, coordinates Refugee Engagement and Community Health Clinic (REACH) medical appointments, inputs and maintains new client files into our data management systems, maintains office supply inventories, reports facility maintenance issues, and assists the front desk with reception as directed. The Client Care Team Administrator will work closely with the team to ensure accurate information on GGP’s programs and activities is shared with all staff and clients.
-Books initial appointments for REACH clinic
-Ensures we have complete client files, enters these into our data management systems, and prepares
secure document bundles for REACH clinic
-Shares appointment information with client counsellors or sponsors as appropriate
-Scribes, prints, photocopies, and files documents as necessary
-Schedules appointments and books meeting rooms
-Distributes incoming faxes
-Builds and maintains productive working relationships with GGP clients, staff and volunteers
-Fulfills reception duties
-Is a professional that welcomes and registers clients in an accurate and efficient manner in GGP databases,
and other data entry and computer work as required
-Is resourceful and uses sound judgement in determining how to refer clients to GGP programs or staff, or
other agency services.
-Keeps resources about GGP and other communities up to date
-Drafts correspondence
-Monitors cleanliness and tidiness, and safety and security of common areas and supply rooms
-Ensures that the office supply closet is well organized and stocked
-Performs other duties as required
The ideal candidate will possess the following education and skills:
-University degree in the humanities, social sciences, business administration, or a related field. A combination of
education and experience will be considered
-A minimum of 2 years working in an office environment
-Experience in a cross-cultural setting is considered an asset, along with experience and commitment to promoting
environments where diversity in background, thought, and practice is welcomed and valued
-Excellent interpersonal skills
-Excellent verbal and written communication skills, and attention to detail
-Excellent organizational skills and the ability to prioritize and multi-task
-Demonstrated computer proficiency with MS Office Suite, and Outlook, and the ability to learn new software
-Ability to prepare monthly/quarterly reports to meet guidelines
-Ability to work in a team, as well as independently and with minimal supervision
-Ability to handle, account for, and be trusted with, money
-The ability to speak another language is an asset
-A clean Criminal Record Check with a Vulnerable Sector Check
-Be able to comply with GGP’s Covid-19 Vaccination Policy
For full job description please click here.