Student Services Support

Employment Status:       Full-Time

PRIMARY PURPOSE:   To support the English as a Second Language (ESL) department by taking the lead on student recruitment, placement, retention, and referrals.


Reporting to the Language Services Manager, the Student Services Support:

  • Manages the waitlist and produces waitlist reports
  • Administers student placement
  • Determines eligibility of students for LINC classes
  • Conducts intake, registration and orientation of students
  • Monitors overall occupancy numbers each week
  • Ensures that staff in both locations are generally appraised of challenges, successes, occupancy levels, facility availability, etc to enhance service flow and maximise service standards
  • Manages student records including digital filing of progress reports
  • Produces data for reports and other monitors for IRCC, SAISIA, and the GGP Board and Management
  • Collaborates with GGP staff, instructors, students, and others to resolve student issues and concerns
  • Coordinates with language instructors and other language providers to facilitate student movement (absences, graduations, transfers, other exits, etc.) as needed
  • Facilitates participant progress information by designing evaluation tools (i.e. surveys, focus group instruments) and soliciting feedback from students
  • Keeps current with relevant program information to respond to accurately to client, staff, and community inquiries
  • Participates in staff meetings; contributes to committees, events, and initiatives deemed appropriate by the management

The Student Services Support will fulfill other duties as assigned.


Demonstration of the following performance competencies are considered essential for success in this position:

Communication: Demonstrates the ability to communicate effectively in a wide variety of situations; including face-to-face, over the phone and in writing.

Teamwork and Collaboration: Demonstrates the ability to work cooperatively within a team, and with individuals throughout the organization, to achieve optimal results.

Relationship Building: Demonstrates understanding and openness towards others, nurturing and valuing positive relationships with others in own work unit and across the organization.

Initiative: Demonstrates initiative without specific direction; completes tasks by removing barriers and locating necessary resources.

Attention to Detail: Demonstrates attention to accuracy, completeness and timeliness in tasks, approaching work in a disciplined and orderly fashion.

Cultural Diversity: Demonstrates the promotion of environments where diversity in background, thought and practice is welcomed and valued.


Education: University Bachelor's Degree in a relevant area


  • Adult English as a Second Language (ESL) education experience, or experience working within an ESL program recognized by TESL Canada.
  • Demonstrated experience in program development/case management and working with instructors, students, and volunteers; supervisory experience in human service field an asset
  • Minimum of 2 years working with newcomers
  • Knowledge of student services
  • Familiarity with the settlement process, knowledge of resettlement barriers and of local resources available to immigrants
  • Demonstrated computer proficiency with MS Word, Excel and Outlook are required.
  • A Criminal Record Check including the section relating to working with vulnerable persons in good standing order is required.
  • The ability to speak another language is an asset.


Please send a cover letter and resume including three professional references in confidence by July 14, 2017 at 5 pm to:

We thank all candidates who apply, but only those selected for further consideration will be contacted.